The Problem

  • developer capacity management
  • customer - developer communication - adding rigor
  • common problems affecting just about all web development companies:
    • Project Specification
    • Project Management
    • Developer Management
    • Customer Management
      • Customer Billing
      • Contractor Payment
      • Hosting accounts
    • Development
      • Source Code Control
      • Developer communication
    • Ongoing Maintenance of existing sites
      • Tracking existing core and module versions
      • Tracking update status
      • Applying updates
    • Customer Issue Tracking
    • Ad hoc support
    • Training